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Ordering from Rythmik Audio

Our range of Direct Servo subwoofers can be purchased on line directly. They are available in US through our distributor Ascend Acoustics.

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Our CI Custom Installation series of products can be purchased through our secure shopping cart facility. We no longer offer individual amplifier or driver in order to focus our effort to servo products.

Payment methods

Payment methods we accept:

* Credit card on-line - you can use credit card with our on-line ordering system. This is the preferred payment method.

* Credit card call-in - you can call in when there is security concern or you have a paypal account but does not want to use paypal account to pay for the item. The reason is our credit card gateway is Paypal. Paypal will force its customers to use Paypal account as preferred payment option. In this case, we can still manually process credit card charge so customers don't have to use paypal account. Just call us.
* Paypal - you can pay via Paypal's secure system with credit card
* Cheque - cheques from other states need two weeks to clear
* Money order or Cashier checks

To order with cheques or money order, please use our shopping cart to find out the total amount, including shipping. Then send us an email or fax us with the following information:

1) shipping address,

2) contact information,

3) model, quantity, total amount (including discount), and

4) special request.

We will send out a confirmation email to verify the total is correct. After receiving the confirmation email, please send the cheque/MO with a copy of the above information and use email to notify us that the cheque/MO is on its way. We will send out confirmation email once we receive the cheque/MO.

International orders -- from our international distributors

Malaysia : Sound Fusion. The company serves customers in the Pacific rim countries.

Singapore: Econ-AV. The company serves customers in Singapore.

Australia : Audio Salon. The company serves customers in Australia.

China : Yosemine Audio.

International orders (CI kits only)-- from US

For international kit shipping from US, we use the US postal service exclusively with shipping cost shown in the shopping cart when selecting postal shipping option. This is a cost effective option.Again, we encourage you to consider the reliability of postal service on your end as this is beyond our control. We would like the transaction to be as trouble free as possible, so that you can enjoy your subwoofer as soon as possible.

For completed subwoofers, the most affordable shipping methods is via DB Schenker and UPS.

Warning!

Please ensure the power selection is set to the appropriate mains power supply voltage for your country. All orders are shipped with 110-120v as the default selector position. Failure to select the correct voltage could result in amplifier failure, and this is not covered under warranty.

Warranty and Return policy in US

At Rythmik Audio, we stand behind our products. Our return policy is as follows:

  • All returns need a RMA number. Please contact us before you return the product.
  • If the product is not used and it is in a condition that it can be re-sold, you can return it within 30 days after you place the order.
  • All of our shipments are insured. For damaged shipment, please notify the appropriate postal service immediately.
  • All products carry warranty against defects as specified in the product information web page.
  • Products needing service under warranty should be sent to us insured at your cost. We will either send a new unit or repair the returned unit, at our discretion.
  • All other returns of non-defective units are subject to a restocking fee.

International Warranty and Pricing

International warranty is via the distributor in the region. We encourage customers to buy from distributors in order to receive best service. The pricing from the distributor can be higher than US price mainly because the cost of conducting business (such as in import duty and overhead) is different in each country.

Please note:

The warranty does not cover abuse, nor incorrect installation. If you are unsure about any aspect of installation, please contact us rather than risk making an expensive mistake. Abuse includes continuously playing sine wave and other test tones for an extended period. A duty cycle greater than 25% is considered abuse, where the test tone plays for 15 seconds followed by a break of 45 seconds. Abuse also includes, but is not limited to, running the sub in such a way that the excursion limits of the driver are exceeded, or the thermal limits of the driver or amplifier are tested by continuous use for an extended period at high output.

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